At E Com Digital Services, we strive to provide high-quality services to our clients. This Refund Policy outlines the conditions under which refunds are issued for our services. By using our services, you agree to the terms described below.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• The service was not delivered as agreed due to an issue caused by E Com Digital Services.
• The service provided does not match the scope or description agreed upon at the time of purchase.
• Refund requests are made within 7 days of the service being rendered or the issue occurring, whichever is earlier.

2. Non-Refundable Services

The following are not eligible for refunds:

• Services that have been fully delivered and approved by the client.
• Custom development work, as it involves significant time and resources tailored specifically for the client.
• Delays caused by client-side issues, such as lack of communication, incomplete information, or missed deadlines.
• Third-party fees or tools purchased on behalf of the client.

3. Process for Requesting a Refund

To request a refund, please follow these steps:

1. Contact our support team  with the following details:
   • Your name and contact information.
   • Description of the service purchased.
   • Reason for the refund request.
2. Our team will review your request within 5 business days and may contact you for additional details or clarification.

4. Resolution Timeline

• If a refund is approved, it will be processed within 10 business days of approval.
• Refunds will be issued through the original payment method unless otherwise specified.

5. Partial Refunds

In cases where part of the service has been delivered or utilized, E Com Digital Services reserves the right to issue a partial refund based on the work completed.

6. Changes to the Refund Policy

E Com Digital Services may update this Refund Policy from time to time to reflect changes in our practices or services. Clients are encouraged to review this page periodically.

7. Contact Us

For questions or concerns about this Refund Policy, please contact us at: